It's not necessary to imply that they are new and dumb. You should acknowledge their plight and be glad you're not dealing with it.
I never implied anyone was dumb and I don't think being new is an impairment and thus should not be taken as a slight. It does get old for some of us who have been around to have to keep answering the same questions about facilities, thus why I recommended the disclaimer at the top of the forum.
