Try these steps...These instrucitons are from Mike Juby and are for those who are interupted during the registration process and have to enter the system to start over.

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If the coach is inerrupted and must restart the background check process, s/he may not find the same links referred to on the instruction sheet. In that case, give him/her the following instructions:

1. go to https://www.themat.com/membership/
2. Click 'Profile' in the upper right corner of the screen
3. Near the top of the screen, click 'BG Check History'
4. From that page you can start your background check

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I hope this helps. I have not completed the process yet, but I am told results could be almost instantanious or take up to two weeks depending on your circumstance. It would be a good idea to apply well in advance of when you are needing your card.

Mark Stanley