I am a "novice parent" and I thought your tournament was ran well. There was a bathroom issue but I've encountered that several times since as well. People need to keep in mind that tournaments are ran by volunteers. This was my 6 year olds 3rd tournament and I appreciated the round robin approach, many novice tournaments don't do this. You can practice as much as you want but you really learn it and put it in action on the mat. Novice kids need more mat time for learning purposes and to build stamina and confidence. Kudos to the Cougar team, coaches and parents. There is always room for improvement in every situation. With that being said we have since attended several tournaments and I think your tournament needs the least improvements. I wonder if the parent complaining has been to any where their child was placed 2 weight brackets up and refused to correct it, they were the only 1st year wrestler in their bracket, drew a hard bracket while they ran 3 round robins for the same weight, ran out of medals and ran out of food before lunchtime! All of this has personally happened to us and none of these occurred at SM. We will be returning!